Flowers Worcester Park Returns, Refunds & Complaints

Fresh Flowers Guarantee in Worcester Park

At Flowers Worcester Park, we take pride in delivering fresh, beautiful flowers to our local community, including nearby households and businesses. As a trusted Worcester Park florist, we back every order with our Fresh Flowers Guarantee to ensure your complete satisfaction. Whether you shop with us for a special occasion or just to brighten your home, you can count on us for vibrant, long-lasting blooms.

Damaged-on-Arrival Policy

Your flowers should always arrive in pristine condition. In the unlikely event that your bouquet or arrangement is damaged during transit, please notify us within 24 hours of receipt. To help us resolve your issue quickly, we may ask for a photo of the damaged items. This allows us to assess the situation and offer a prompt solution.

Freshness Window & Product Guarantee

We guarantee the freshness and quality of our flowers for a minimum of five days from delivery, provided they have been cared for according to our instructions. Should your flowers show signs of wilting or poor quality within this window, please get in touch with us immediately. Our experienced team is committed to making it right for you.

Refund and Replacement Options

If your flowers do not meet our Fresh Flowers Guarantee or arrive damaged, we offer two options:

• Replacement: We can arrange a fresh replacement bouquet, delivered at the earliest opportunity to your address in Worcester Park or surrounding areas.
• Refund: If preferred, we can issue a full or partial refund to the original payment method, depending on the circumstances.

In order to process a refund or replacement efficiently, please reach out to us within the five-day freshness window from delivery. Claims received after this period may not be eligible, except in exceptional circumstances.

How to Raise a Complaint

We are dedicated to providing a positive experience for all our customers. If you are unhappy with your order or the service you have received, we encourage you to contact us directly. Please provide as many details as possible, including your order information and any supporting photos, to help us resolve the matter swiftly. Our team will review your complaint and respond with a proposed solution within 2 working days.

Our Commitment as Your Local Florist

Flowers Worcester Park values loyalty and trust within our local Worcester Park community. Whether you are a business or household, we are dedicated to delivering excellence with every order, backed by our freshness promise. Your satisfaction is our top priority—if ever an order falls short, let us know so we can put things right.

Thank You for Choosing Flowers Worcester Park

We appreciate the opportunity to serve you and look forward to being your first choice for fresh flowers and thoughtful gifts in Worcester Park. Thank you for supporting your local florist!