These Terms & Conditions (“Terms”) govern your access to and use of the Flowers Worcester Park website and all flower delivery services (“Services”) offered by us throughout Worcester Park and the surrounding areas. By placing an order via our online store, you confirm your acceptance of these Terms. Please read them carefully before placing an order for flower delivery in Worcester Park or neighbouring districts. If you do not agree to these Terms, you must refrain from using our Services.
Our Services are offered to individuals aged 18 or over. By ordering, you warrant that you meet this age requirement. We deliver within Worcester Park and its surrounding areas. You are responsible for ensuring your selected delivery address is within our service region before placing an order.
We strive to make ordering flowers online for Worcester Park customers straightforward and secure. The process entails:
While we make every effort to supply flowers and items as pictured and described on our website, due to seasonal availability and stock levels, substitutions may be necessary. If a particular flower type, colour, or accessory is unavailable, a suitable replacement of equal or greater value will be used. We aim to preserve the style, theme, and value of your chosen product.
Flower deliveries are made within Worcester Park and specified surrounding areas on the date selected during checkout, subject to availability. Delivery times are approximate and cannot be guaranteed. We endeavour to meet your requested delivery window but cannot accept liability for late deliveries caused by circumstances beyond our control (such as severe weather, traffic delays, or incorrect delivery details supplied by you).
If the recipient is not available at the address, we will leave the flowers in a safe location, with a neighbour, or attempt redelivery, depending on circumstances. It is the customer’s responsibility to ensure someone will be present to receive the delivery, or to provide suitable alternative instructions at the time of ordering.
No delivery is available on Sundays or public holidays unless otherwise specified on our site.
Full payment is required at the time of placing your order for online flower delivery within Worcester Park and surrounding areas. We accept major debit and credit cards as listed at checkout. Payment is processed via secure, third-party providers. Your payment details are not stored on our server.
All prices are shown in GBP (£) and include VAT where applicable. Delivery charges are calculated at checkout and will be clearly displayed prior to order confirmation.
We understand that circumstances may change after you have placed your order.
If an order is cancelled by us due to inability to supply or deliver, you will receive a full refund.
Due to the perishable nature of our floral products, returns are not generally accepted except in the case of damaged, defective, or incorrect goods. If the flowers you receive are faulty, wilted on arrival, or not as ordered, please contact us within 24 hours of delivery. We may request photographic evidence of the issue.
Where flowers or gifts have arrived in an unsatisfactory condition, or where an incorrect product has been delivered, we reserve the right to offer a replacement, partial or full refund, or alternative resolution at our discretion.
You agree to provide accurate, complete, and up-to-date information regarding your order, payment, and recipient details. Failure to do so may result in delays, non-delivery, or cancellation of your order. You are responsible for reviewing all order details in your confirmation email and notifying us promptly of any errors.
We shall not be liable to you for any delay in delivery or non-performance of our obligations under these Terms to the extent that such delay or non-performance arises from events or circumstances outside our reasonable control, including but not limited to acts of God, adverse weather, strikes, or failures by suppliers or delivery partners.
Our aggregate liability to you in connection with any order will not exceed the total value of that order (including delivery charges). We accept no liability for any indirect, consequential, or special loss or damage arising from the use of our Services or any product supplied, including loss of business, revenue, or goodwill.
Flowers are perishable goods that require appropriate care upon delivery. Instructions for caring for your flowers will generally be provided with your delivery or available on request. Once flowers are delivered, it is your responsibility to care for them according to these instructions; we cannot be held responsible for deterioration resulting from poor aftercare.
All personal message cards are subject to review. Content that is considered offensive, unlawful, discriminatory, or otherwise contrary to our ethical policies will not be transmitted, and may result in cancellation of your order at our discretion.
Occasionally, we may provide special offers, discount codes, or promotions for online flower delivery in Worcester Park. All such offers are subject to their own terms, are time-limited, and may be withdrawn or amended at any time without notice. Promotional codes cannot be used in conjunction with any other offer unless expressly stated.
All content included on this website, including images, text, graphics, and logos, is owned by Flowers Worcester Park or our licensed suppliers. You may not reproduce, copy, modify, or use our content for commercial purposes without prior written permission.
We are committed to protecting your privacy and complying with applicable data protection laws. Please review our Privacy Notice for details on how we collect, use, and protect your personal information.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Flowers Worcester Park reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website and will take effect upon publication. Please review these Terms each time you place an order to ensure you are familiar with the most recent version.
These Terms & Conditions apply to all customers ordering flower delivery throughout Worcester Park and its surrounding areas. Your statutory rights are not affected.
If you have questions regarding these Terms or your order, please refer to the information and contact section on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Worcester Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Worcester Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
